www.thefatfairycakes.co.uk(the “Site”) is operated by Madeleine Massingham trading as “The Fat Fairy Cakes”. When you use the Site, you agree to the terms and conditions that follow. These terms and conditions also govern the supply of any goods to you (the "Client") by Madeleine Massingham whether facilitated by the Site or by any other means. If you do not agree to these terms and conditions, you should immediately cease use of the Site. The use of the Site and the provision of goods to you by The Fat Fairy is conditional on your acceptance without modification of the terms and conditions.

These terms and conditions supersede and exclude all prior and other discussions, dealings, representations and arrangements relating to the use of the Site and/or the supply of goods by The Fat Fairy.

Any failure on the part of The Fat Fairy to exercise or any delay in exercising any right, power or remedy pursuant to these terms and conditions does not operate as a waiver. If any term of these terms and conditions is unenforceable or invalid, such term(s) will be severed and the remaining terms will continue to bind the parties.

We reserve the right, at our complete discretion, to change these terms and conditions at any time by posting revised terms on the Site. It is your

responsibility to check periodically for any changes we may make to these terms and conditions. Your continued use of this site following the posting of changes to these terms and conditions means you accept the changes.

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Terms of Payment

By placing an order, you confirm that the details contained in the order are correct in all respects. A contract between you and The Fat Fairy is only formed when we receive your payment and send you a confirmation email/message that your order and payment has been received and accepted.

Dates are only reserved for customers who place a non-refundable deposit. Priority is given to whomever places a deposit first (regardless of whom first enquired).

Deposits must be paid within 48 hours of issue, in order to secure your date. After this time, you will have to re-enquire to confirm your date is still available.  

Full payment must be made 3 days before the pickup or delivery date. No work will commence until full payment is received based on the agreed quote and confirmed design details.

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Quotes

Quotes given are valid only for two weeks from when the quote was provided. We reserve the right to amend the quote as and when required.

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The Cakes

Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut free although we make every effort to ensure that allergies are accommodated.

We cannot guarantee an exact replica of any cake but we will do our best to make it so. Where colour swatches are provided we will do our best to match as close as we deem possible. The Fat Fairy will not be responsible for any colour discrepancies between aforementioned representations and final product.

If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants and must be removed along with any floristry tape and wire before consuming the cake.

Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.

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Alterations and Changes

Any amendments to the agreed design must be made in writing and made no less than 2 weeks prior to the delivery/pickup date .

Final product is subject to the availability of ingredients, other product materials and/or equipment. The Fat Fairy reserves the right to substitute these items without prior consultation with the client.

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Delivery Conditions and Storage Required

Products can be collected directly or delivered to you at a requested address. Delivery must be arranged before provision of the invoice and fees and charges apply.

It is the responsibility of the client to ensure that the client or a representative is available to collect the product at the agreed time and location. Fees and charges apply if redelivery is required. Any consequence to the product as a result of the client or a representative not being available at the agreed time and location is the responsibility of the client.

The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. It is the responsibility of the client to ensure the products are stored as per the recommended storage instructions if provided. 

The Fat Fairy does not warrant the length of time for which the product will remain fit for consumption.

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Force Majeure

Neither we, nor any delivery service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public road, riot, government act, act of war, terrorism, epidemic or from any industrial dispute or strike whatsoever.

Cancellations

Deposits and and any payments made by clients are strictly non-refundable. We highly recommend all clients take out wedding insurance prior to booking any wedding service.

We reserve the right to cancel orders at any time. Payments already made by the client will be refunded in full should we cancel the transaction/order.

Allergens

All products are not produced in a nut and gluten or other allergen free facility. All products may contain traces of these items.

All products may contain gluten, eggs and dairy products, may not be suitable for those suffering from intolerance or food allergies. The Fat Fairy will not be held responsible for consequences arising from consumption of the products. It is the customer's obligation to inform The Fat Fairy in a written form of any dietary requirements prior to provision of invoice. Non-edible items may be used as decorations or packaging for the products. It is the client's responsibility to ensure that any non-edible items are removed prior to consumption.